What Clients Found After Working With Us
A collection of experiences from businesses that engaged Pranee Data for assessments, integrations, and ongoing care.
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Average satisfaction
Care service uptime
Years of operation
Client Experiences
Wanchai Thammasat
Operations Director, Logistics Firm · Bangkok
"We started with the Readiness Assessment because we genuinely did not know if our current systems would support an AI connection. The findings report was honest — some things were ready, some were not. That alone was worth the ฿4,600. We moved forward with the integration six weeks later."
May 2025
Siriporn Ratanaporn
Head of Finance, Property Group · Bangkok
"The Module Integration project came in close to the five-week estimate — it finished at week six because we requested a scope change midway, which was handled properly with a written agreement before any work continued. The handover documentation is genuinely useful and sits in our internal wiki."
May 2025
Kritsana Pornpanit
CTO, Retail Platform · Chiang Mai
"We have been on the care service for eight months. The monthly reports give the product team something concrete to reference in planning meetings — not just uptime numbers but context on what changed and why. I would have liked faster response times in the first month, but that settled down once the named engineer was fully familiar with our system."
April 2025
Pimchanok Akarawit
Data Manager, Professional Services · Bangkok
"What I found most useful was the data flow review step. They flagged two fields in our client database that needed masking before they could pass through the AI service — we had not identified that ourselves. That kind of careful approach made the sign-off from our compliance team much smoother."
May 2025
Narong Kaewjai
General Manager, Import Business · Samut Prakan
"The communication throughout was clear. When questions came up from my side — some of them fairly basic — they explained in plain terms without making me feel like I was slowing things down. The integration has been running for five months now with no issues I had to chase."
May 2025
Thanaphat Chareonwong
IT Lead, Healthcare Admin Group · Bangkok
"Pricing was straightforward. I got the number before we started, the invoice matched, and the scope change process was clean. In a sector where vendors often find reasons to add costs at the end, that is not something I take for granted."
April 2025
Three Engagements in Detail
Document Processing for a Legal Support Firm
Module Integration · Bangkok · April 2025
CHALLENGE
Staff were manually reading and extracting key clauses from contracts before routing them for review. With 40–60 documents per week, the task was taking approximately two days of combined time and introducing inconsistencies in what was extracted.
SOLUTION
Pranee Data built a module connecting the firm's document management system to a language model API configured for clause extraction. The module was tested against a library of historic documents and delivered with a labelled handover document the team could follow independently.
RESULTS
Extraction time reduced from roughly two days per week to under two hours. Error rates in the extracted data dropped after the first month of operation as the team refined the review process. The firm proceeded to the care service the following month.
"Having the documentation in plain language meant our paralegal team could verify the output process themselves, which was important for our internal compliance requirements."
Readiness Assessment for a Retail Group Considering AI Forecasting
Readiness Assessment · Bangkok · March 2025
CHALLENGE
A mid-sized retail group had been offered an AI demand forecasting tool by a vendor and needed independent advice on whether their current data infrastructure — a mix of a legacy ERP and newer warehouse software — could support the integration at all.
SOLUTION
The Readiness Assessment reviewed both systems over ten days. The findings identified that the legacy ERP's data export format was incompatible without a pre-processing step, and that the warehouse software's API had rate limits that would affect real-time use. Both were documented with options.
RESULTS
The client chose not to proceed with the vendor's product after the findings. Instead, they addressed the ERP data format issue internally first, with the intention of returning for an integration build in Q3 2025. The assessment cost ฿4,600 and avoided a poorly timed larger commitment.
"The report told us what we needed to know, not what we wanted to hear. That was exactly the point."
Ongoing Care for a Customer Communications Platform
Monitoring & Care Service · Bangkok · Ongoing since January 2025
CHALLENGE
After a successful module integration, the client's team did not have the internal capacity to monitor the connection reliably. Upstream API changes from the AI service provider had disrupted the integration once already before they engaged the care service.
SOLUTION
A named engineer was assigned and a monitoring configuration was set up covering uptime, error rates, and API response times. Monthly reports are delivered on the 4th of each month. One upstream API change was caught and patched in February before it affected live usage.
RESULTS
No client-facing disruption since January 2025. The team now treats the monthly report as a routine operational input rather than a cause for concern. An extension to cover a second AI service connection is under discussion based on the current report data.
"We had one bad experience with a silent failure before this. The current setup means we know what is happening each month without having to ask."
Reach the Team Directly
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